Full Form of CLIVE

What is CLIVE Full Form?

CLIVE is full form Customers Live Internet Video Experience

What is Customers Live Internet Video Experience?

By adding Live Experience to your web pages and mobile apps, you allow your customers to initiate live audio and video conversations when it's convenient for them. You get to control which pages of your site the Live Experience widget appears on, what its greeting message is, and what capabilities, features, and channels are available to your customers and associates.

Using the Live Experience Admin Console, you begins by creating an engagement scenario. The engagement scenario determines the Live Experience communication features and capabilities that are available to your associates and your customers. You can add the same engagement scenario to multiple pages, or you can add different engagement scenarios to different pages. See Hands On: Live Experience Engagement Scenarios.

Then a web or app developer adds the Live Experience widget and calls the desired engagement scenario.

You're in control when it comes to determining what digital channels you want to use, and what data you'd like to gather from customers. You have complete flexibility to, initiate engagements with audio, video or screen share channels, and you can choose upgrade and downgrade paths for both associates and customers as well.

In addition, You can easily define any context attributes you like using the Live Experience Admin Console, and you can choose whether those context variables (which require only a bit of simple coding to initialize) are displayed in the Live Experience Associate Desktop .